Is your device eSIM compatible?
Here's a comprehensive list of devices that support eSIM. You may also dial '#06#' to check if your device has an EID to support eSIM.
ABCTECH X20 (X20)
Frequently Asked Question
Travel eSIM is an Data only eSIM service you can use to travel worldwide without the use of physical SIM cards.
Once you have purchased your Travel eSIM, you will receive an email with an ICCID number attached. Fill in your respective ICCID number here.
You can purchase Travel eSIM via imaCare in our website.
Once you have purchased your Travel eSIM, you'll receive an SMS notification and a confirmation via email to activate your eSIM.
Step 1: Ensure your settings for APN & Data Roaming are switched on
Step 2: Go to your device settings and click 'Mobile Data/Cellular', then click 'Add eSIM'
Step 3: Scan the QR code as provided in your email or SMS
Step 4: Switch Mobile Data to imagine eSIM
Step 5: Once the activation is complete, your eSIM is ready to use
For further step-by-step guides, kindly visit the links below:
To check the list of eSIM compatible phones, click
here.
The Travel eSIM data will only start being used when you are connected to a network in the country you are visiting.
Key in *#06# in your phone’s keypad to display an EID.
If your phone displays an EID, your phone is eSIM compatible. Otherwise, this your phone is not eSIM compatible.
Yes, you can. However, the Travel eSIM data will only be utilised when you are connected to a network in the country you are visiting.
Unfortunately, you cannot top up your Travel eSIM data at this time.
If you have used up your Travel eSIM data, you will need to purchase a new Travel eSIM plan.
For Imagine's Travel eSIM, it is only a data plan. Voice calls & SMS are not included in the plan.
To be eligible for a refund, kindly refer to the criteria here at our terms and conditions.
In the case you are eligible for a refund, kindly contact us at our website via contact us page.
